Voice agents: what happens after the AI answers the call?
Business is good, so the phone rings. A voice agent answers, but the value comes after ...
Voice agents vs a human two days late: what customers want
On Tuesday morning I got an email. A friendly, precise, complete answer to the question I ...
Claudeforce: what it means for companies on HubSpot
On Wednesday, Marc Benioff and Dario Amodei announced Claudeforce during Salesforce’s ...
My mentor knew more. A machine sold me the flies.
The enquiry arrived by email, like dozens do. When we first met in person, I asked what I ...
The diagnosis will be free. The factory won't. | AI visibility
I first pitched our new offer - an analysis of how visible brands are in AI-generated ...
You’re Not Buying a CRM. You’re Hiring.
HubSpot as an agentic platform: How AI agents are changing CRM and why trust is key when ...
The Question That Kills Voice AI Projects
Most voice AI projects don't fail because the technology isn't good enough. They fail ...
HubSpot Is Down More Than 70%. I’d Still Pick the Platform.
I was driving to the office last Tuesday when my phone buzzed. The CEO of a mid-sized ...
Your phone is your most expensive landing page
At one of those gallery openings with too many white walls and not nearly enough chairs, ...
AI agents in sales: salespeople stay, manual work does not
AI agents in sales won’t replace salespeople. It will replace a lot of the work around ...
AI Act in Practice: Don’t Panic, But Don’t Wait Either
I’ll admit it—when I first came across the term "AI Act," my gut reaction was to groan. ...
Your AI chatbot is driving customers away (you likely don't even know)
There's this weird chatbot craze happening right now. Every company seems to think they ...