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AI Agents for Customer Engagement

 

 

Where AI Agents Make the Most Sense

We implement Kinetara AI, HubSpot AI agents and custom AI agents for companies that want better customer experience and higher team productivity.

We help companies implement AI agents for sales, customer support and other customer-facing processes. We do not build generic AI experiments, but solutions with a clear business role: Kinetara for Voice AI, HubSpot AI agents for support and prospecting, and custom AI agents when a standard solution is not enough.

 

Our Key AI Solutions

  • Kinetara AI: Voice AI for calls, bookings, routing and customer support. Kinetara is a solution for companies that want to automate phone interactions, relieve their teams and ensure better availability. 

  • HubSpot AI agents: AI agents for customer support, prospecting and working with CRM data. HubSpot AI agents help teams respond to customers faster, relieve support, improve prospecting and make better use of CRM data in everyday work. Their advantage is not that they can chat, but that they work in the context of your CRM, knowledge base and specific sales or service processes. 

  • Custom AI agents for CX: Custom agents for cases where a standard solution is not enough. We develop them when an agent needs to solve a specific problem in customer service, sales, bookings, phone processes or team productivity in customer-facing work.


Where AI Agents Make the Most Sense

  • customer support and helpdesk
  • call reception and routing
  • lead qualification and prospecting
  • bookings and appointment confirmations
  • support for customer support and sales teams
  • summaries, context and suggested replies

 

What an Agent Takes Over in Practice

An AI agent is not just a chatbot. It takes over a concrete part of the work: answers a frequently asked question, answers a call, qualifies a lead, prepares a summary, finds the right answer in the knowledge base, routes a customer or prepares context for a human.

It brings the most value where teams lose time on repetitive interactions and customers expect speed, consistency and availability.

What Users Say

"FrodX is one of those rare companies that truly understands customers, user experience, business, marketing, and branding. With their help, we first tackled email triage, and by digitalizing and automating our standard processes, our employees gained more time for consulting and handling complex tasks."
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David - GEN-I
David VidmarHead of IT Sales and Corpo at GEN-I, d.o.o.

"We pay special attention to the broader customer experience — and FrodX helped us achieve exactly that through digitalization: a better, more personalized experience for our clients. In the laboratory industry, precision isn’t just a marketing slogan — it’s the foundation of how we operate."

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Marko VerdevCEO at Mikro+Polo d.o.o. Slovenia
"Our challenge isn’t selling loans — it’s helping merchants sell more. With their expertise and tools, FrodX helps us design campaigns that let us quickly test different ideas and adjust them on the go. "
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Jaka - NLB Buy&Go
Jaka Vidrih

"In e-commerce, it’s all about speed, relevance, and personalization. With Emarsys and FrodX’s support, we’ve connected all our channels — email, Viber, SMS, Google, and Meta ads — into one seamless customer experience."
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Milena MirićMarketing Director at Shoppster Srbija i Slovenija
"In construction, purchases are infrequent and take time. FrodX helps us turn strangers into familiar faces — a crucial element of our marketing strategy. "
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Petr - Velux
Petr KrálCXU Director CEE Region at VELUX
"If I start talking to you about the Sharpe ratio, your eyes will probably glaze over. 
But if I tell you that you could be a co-owner of Apple… well, that’s a whole different story. FrodX knows how to turn technical jargon into stories people actually understand. And that’s exactly what we need in finance — to talk about numbers in a human way. "
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Goran - Generali
Goran Djuratović

Why FrodX 

FrodX does not position itself as a generic AI studio. We implement AI agents where they affect sales, customer support, customer journeys and team productivity. We know how to connect consulting, CRM, CX solutions, AI agents and implementation into one useful whole.

Kinetara AI

Voice AI for calls, bookings and customer support

HubSpot Customer Agent

AI agent for customer support

HubSpot Prospecting Agent 

AI agent for prospecting and sales

Custom AI agents for CX

 Custom AI agents for customer experience

Wondering where an AI agent would make the most sense in your company?

Let us talk about your use case, data, processes and which solution makes the most sense for you.