What gives a recommendation authenticity, and how can we encourage recommendations?
’m never sorry about spending money on three things: golf, top cuisine, and excellent ...
What value do you provide to your customer?
We all know that a customer’s purchasing decision is basically nothing but a simple ...
What will you invest in: technology or emotions?
Progress requires technology, first and foremost, at least if you want to make any ...
Waiting: The assassin of the user experience
The famous mathematician Blaise Pascal said that “all of humanity’s problems stem from ...
Zalando Is Screwing It Up
I recently stumbled upon a Forbes Slovenia article detailing how Zalando has blocked ...
“The moment of misery”: that one moment when your customers really listen
I’m firmly convinced that the days are numbered for content marketing as practiced by ...
Why will your company’s business growth stop someday, too?
Two months or so ago my daughter asked me what is most difficult about running a company. ...
Is anyone willing to pay you more than your loyal customers?
I don’t think so.
Navigating the Future of Guest Experience
I am delighted to speak with Vladislav Valiček, the Digital Projects Manager at Aminess, ...
Why AI Resolves 80% of Customer Issues Elsewhere—But Didn’t Work for You
I’ve learned the most about AI in the place I least expected: customer support. Here’s ...
Pipeline = Lifeline
If your business depends on people selling, then you already know: your pipeline is the ...
Do you go all in for discounts or great customer experiences?
I’m sure this is a topic that divides marketing and salespeople everywhere. It’s clear ...