Kafka Resort: I Need a Physiotherapist. They Need a CRM.
A few days ago, I called the rehab resort where I'd been scheduled for post-surgery ...
How do you know business isn't the pharmacy's top priority?
Given how many people connected with my recent story about trying to arrange a rehab ...
Magistrat International: Elevating Online Sales with Personalization and Automation
Since its founding in 1991, Magistrat International, d.o.o. has been one of Slovenia’s ...
Let’s talk about feelings
Last month my professional education focused on two topics: design thinking and the ...
What value do you provide to your customer?
We all know that a customer’s purchasing decision is basically nothing but a simple ...
What will you invest in: technology or emotions?
Progress requires technology, first and foremost, at least if you want to make any ...
Waiting: The assassin of the user experience
The famous mathematician Blaise Pascal said that “all of humanity’s problems stem from ...
Zalando Is Screwing It Up
I recently stumbled upon a Forbes Slovenia article detailing how Zalando has blocked ...
“The moment of misery”: that one moment when your customers really listen
I’m firmly convinced that the days are numbered for content marketing as practiced by ...
Why will your company’s business growth stop someday, too?
Two months or so ago my daughter asked me what is most difficult about running a company. ...
Is anyone willing to pay you more than your loyal customers?
I don’t think so.
Navigating the Future of Guest Experience
I am delighted to speak with Vladislav Valiček, the Digital Projects Manager at Aminess, ...