AI Act in Practice: Don’t Panic, But Don’t Wait Either
I’ll admit it—when I first came across the term "AI Act," my gut reaction was to groan. ...
Your chatbot is driving customers away (and you probably don't even know it)
There's this weird chatbot craze happening right now. Every company seems to think they ...
Loyalty Programs: Do We Really Need Another Mobile App?
A few months ago, during the debate over government-issued computers for underprivileged ...
Who Will Trump See Leading Slovenia Next Year?
The other day, I came across a video that stopped me in my tracks.
From Visitors to Customers: Marketing That Builds Relationships, Not Just Ads
Ever looked at your ad metrics and wondered why they don’t translate into real sales? On ...
A Human Touch in Customer Support: A Luxury in the Age of AI
Nearly every week, I receive an exclusive credit card offer in the mail. Just last week, ...
What a website was in 2010, an AI agent will be in 2026
When I founded my first startup back in 1997, one of the very first things we did was ...
Why AI Resolves 80% of Customer Issues Elsewhere—But Didn’t Work for You
I’ve learned the most about AI in the place I least expected: customer support. Here’s ...