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WE FUEL YOUR BUSINESS GROWTH.

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Every contact with a customer is an opportunity to IMPROVE the experience with your company. An exceptional experience CREATES SATISFACTION and loyalty. And loyal customers BUY MORE and more often.

We help you grow your business faster by improving the customer experience in three key phases

Advice on innovating customer value

Together, we create a strategy that connects you with customers and elevates their experience.



Big ideas don't just happen. Sometimes it takes a fresh pair of eyes to help you reveal creative solutions to your customers’ needs just around the corner. This is where we come in: our team of experts advises and guides you on your path to new growth strategies.

What we offer:

  • Business analytics
  • Optimization of your digital products and services
  • Discovery of new audiences and markets
  • Development of new digital business models
  • Identification of untapped opportunities and underused resources

 

 

 

 

Building digital ecosystems (CX solutions)

We help you to revamp your communication and sales channels - using customer engagement tools and e-commerce platforms.



Your customers crave truly personalized and seamless digital experiences across all channels. We use cutting-edge AI-supported technologies to help you give them just that. Consolidate your data, automate your communications and keep your customers engaged in real time all along the way.

What we offer:

  • Implementation of Customer Data Platform (CDP), Customer Engagement and Campaign Execution platform, Customer Relationship Management (CRM), e-commerce platform, and Power Automate solution to optimize internal processes.
  • Integration and unification of customer data
  • Development of a single point of contact
  • Cross-channel engagement
  • Customer alignment among different departments
  • AI-driven customer intelligence

Managing Partner Channels with HubSpot

Improve How Your Business Collaborates with Partners and Drives Shared Growth



The campaigns may end, but the journey is never really over. We work hand-in-hand with your team to deliver meaningful campaigns in the best context for your customers.

What we offer:

  • The customer journey as a service: long-term business results–driven customer journey management
  • Digital campaign design and execution
  • Advanced campaign analytics and optimization
  • Training and education for your employees

 

 

 

 

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Meet our amazing team

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How we've helped others

"FrodX is one of those rare companies that truly understands customers, user experience, business, marketing, and branding. With their help, we first tackled email triage, and by digitalizing and automating our standard processes, our employees gained more time for consulting and handling complex tasks."
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David - GEN-I
David VidmarHead of IT Sales and Corpo at GEN-I, d.o.o.

"We pay special attention to the broader customer experience — and FrodX helped us achieve exactly that through digitalization: a better, more personalized experience for our clients. In the laboratory industry, precision isn’t just a marketing slogan — it’s the foundation of how we operate."

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Marko_Verdev_mikropolo
Marko VerdevCEO at Mikro+Polo d.o.o. Slovenia
"Our challenge isn’t selling loans — it’s helping merchants sell more. With their expertise and tools, FrodX helps us design campaigns that let us quickly test different ideas and adjust them on the go. "
Desktop - NLB Lease and go
Jaka - NLB Buy&Go
Jaka Vidrih

"In e-commerce, it’s all about speed, relevance, and personalization. With Emarsys and FrodX’s support, we’ve connected all our channels — email, Viber, SMS, Google, and Meta ads — into one seamless customer experience."
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milena-shopster
Milena MirićMarketing Director at Shoppster Srbija i Slovenija
"In construction, purchases are infrequent and take time. FrodX helps us turn strangers into familiar faces — a crucial element of our marketing strategy. "
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Petr - Velux
Petr KrálCXU Director CEE Region at VELUX
"If I start talking to you about the Sharpe ratio, your eyes will probably glaze over. 
But if I tell you that you could be a co-owner of Apple… well, that’s a whole different story. FrodX knows how to turn technical jargon into stories people actually understand. And that’s exactly what we need in finance — to talk about numbers in a human way. "
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Goran - Generali
Goran Djuratović

How we've helped others

David_gen-i
David Vidmar Head of IT Sales and Corpo at GEN-I"FrodX is one of those rare companies that truly understands customers, user experience, business, marketing, and branding. With their help, we first tackled email triage, and by digitalizing and automating our standard processes, our employees gained more time for consulting and handling complex tasks."
Marko_Verdev_mikropolo
Marko Verdev CEO at Mikro+Polo d.o.o. Slovenia"We pay special attention to the broader customer experience — and FrodX helped us achieve exactly that through digitalization: a better, more personalized experience for our clients. In the laboratory industry, precision isn’t just a marketing slogan — it’s the foundation of how we operate."
Jaka_NLB
Jaka Vidrih Director of consumer credit business unit at NLB Lease&Go d.o.o.

"Our challenge isn’t selling loans — it’s helping merchants sell more. With their expertise and tools, FrodX helps us design campaigns that let us quickly test different ideas and adjust them on the go."

Milena_Miric_Shoppster
Milena Mirić Marketing Director at Shoppster Srbija i Slovenija

"In e-commerce, it’s all about speed, relevance, and personalization. With Emarsys and FrodX’s support, we’ve connected all our channels — email, Viber, SMS, Google, and Meta ads — into one seamless customer experience."

Petr_Kral_velux
Petr Král CXU director CEE region

"In construction, purchases are infrequent and take time. FrodX helps us turn strangers into familiar faces — a crucial element of our marketing strategy."

Goran_Djuratovic_generali
Goran Djuratović Director of Financial Advisory and Sales at Generali Investments

"If I start talking to you about the Sharpe ratio, your eyes will probably glaze over.
But if I tell you that you could be a co-owner of Apple… well, that’s a whole different story. FrodX knows how to turn technical jargon into stories people actually understand. And that’s exactly what we need in finance — to talk about numbers in a human way."

Who are we at FrodX?

An interdisciplinary team of IT, economics, marketing, psychology and business experts ensures that technology solutions deliver concrete business results.

Break down the barriers that limit your growth and offer your customers more. We'll help you. Let's get started.

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