Merjenje zadovoljstva strank z InstantFeedback
Bolje razumite, kako vas doživljajo stranke.
Želite zadovoljstvo strank meriti bolj sistematično in njihove odzive hitreje pretvoriti v konkretne izboljšave?
Z InstantFeedback vzpostavite merjenje zadovoljstva strank na ključnih točkah customer journeyja. Pomagamo vam avtomatizirati pošiljanje anket, povezati rezultate z vašimi sistemi in feedback vključiti v delo marketinga, prodaje, podpore in customer successa.
Tako merjenje zadovoljstva ne ostane na ravni občasnih anket, ampak postane del vsakodnevnega dela s strankami. Hitreje prepoznate, kje izgubljate zaupanje, kje ustvarjate promotorje in kje lahko izboljšate izkušnjo strank.
Kaj je InstantFeedback?
InstantFeedback je rešitev za merjenje zadovoljstva strank in zbiranje povratnih informacij na različnih točkah customer journeyja. Omogoča merjenje NPS, CSAT in CES ter avtomatizirano pošiljanje anket po pomembnih dogodkih, kot so nakup, zaključen ticket, zaključen deal ali drug stik s stranko.
Rešitev lahko povežete s HubSpotom, SAP CX, OpenLoyalty in drugimi sistemi, zato lahko feedback neposredno vključite v CRM, avtomatizacije, loyalty procese in nadaljnje customer journeyje.
Ključne funkcionalnosti
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merjenje NPS, CSAT in CES
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avtomatizirano pošiljanje anket
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povezava s CRM-jem, CX platformo ali loyalty rešitvijo
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spremljanje zadovoljstva skozi različne kanale in stične točke
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segmentacija promotorjev, pasivnih in nezadovoljnih strank
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avtomatizirani follow-up procesi po oddanem feedbacku
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poročanje in vpogled v ključne vzroke zadovoljstva ali nezadovoljstva
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Kdo lahko koristi našo rešitev?
Ekipa v marketingu
Uporabite feedback za bolj relevantno komunikacijo in boljšo segmentacijo.
- Merjenje odziva na kampanje, vsebine in dogodke,
- prepoznavanje promotorjev za reference,
- segmentacija na podlagi zadovoljstva.
Prodajna ekipa
Razumite, kako stranke doživljajo prodajni proces.
- Merjenje zadovoljstva po dobljenih ali izgubljenih poslih,
- boljši vpogled v razloge za uspeh ali neuspeh,
- povezava feedbacka s kontakti, deali in podjetji v CRM-ju.
Podpora strankam
Hitreje odkrijte nezadovoljne stranke in izboljšajte kakovost podpore.
- Merjenje zadovoljstva po zaključenih ticketih,
- hitrejše odkrivanje kritičnih točk,
- boljši vpogled v kakovost storitve.
Vodstvo podjetja
Spremljajte zadovoljstvo strank kot pomemben poslovni signal.
- Boljši vpogled v customer experience,
- hitrejše odkrivanje sistemskih težav,
- lažje povezovanje zadovoljstva strank z rastjo ter zvestobo.
V FrodX poskrbimo, da se ankete pošiljajo samodejno, da so rezultati povezani z vašimi sistemi in da feedback postane del vsakodnevnega dela marketinga, prodaje, podpore in customer successa.
Stopite v stik z nami
Če vas zanima, kako lahko InstantFeedback vključite v vaše procese, se pogovorimo. Pokazali vam bomo, kako rešitev povezati s HubSpotom, SAP CX, OpenLoyalty ali drugimi sistemi ter jo vključiti v customer journeyje.
Pridružite se številnim zadovoljnim strankam, ki so že povečale svojo rast z našo pomočjo. Z rešitvijo, ki združuje najnovejšo globalno uveljavljeno tehnologijo in strokovno znanje z lokalnim poznavanjem trga, boste izboljšali svoj položaj na trgu in si pridobili trajno zaupanje svojih strank.
