Mjerenje zadovoljstva klijenata uz InstantFeedback
Bolje razumijte kako vas doživljavaju klijenti.
Želite zadovoljstvo klijenata mjeriti sustavnije i njihove reakcije brže pretvoriti u konkretna poboljšanja?
Uz InstantFeedback postavljate mjerenje zadovoljstva klijenata na ključnim točkama customer journeyja. Pomažemo vam automatizirati slanje anketa, povezati rezultate s vašim sustavima i uključiti feedback u rad marketinga, prodaje, podrške i customer successa.
Tako mjerenje zadovoljstva ne ostaje na razini povremenih anketa, nego postaje dio svakodnevnog rada s klijentima. Brže prepoznajete gdje gubite povjerenje, gdje stvarate promotore i gdje možete poboljšati korisničko iskustvo.
Što je InstantFeedback?
InstantFeedback je rješenje za mjerenje zadovoljstva klijenata i prikupljanje povratnih informacija na različitim točkama customer journeyja. Omogućuje mjerenje NPS-a, CSAT-a i CES-a te automatizirano slanje anketa nakon važnih događaja, kao što su kupnja, zatvoren ticket, zaključen deal ili drugi kontakt s klijentom.
Rješenje možete povezati s HubSpotom, SAP CX-om, OpenLoyaltyjem i drugim sustavima, pa feedback možete izravno uključiti u CRM, automatizacije, loyalty procese i daljnje customer journeyje.
Ključne funkcionalnosti
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mjerenje NPS-a, CSAT-a i CES-a
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automatizirano slanje anketa
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povezivanje s CRM-om, CX platformom ili rješenjem za programe vjernosti
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praćenje zadovoljstva kroz različite kanale i dodirne točke
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segmentacija promotora, pasivnih i nezadovoljnih klijenata
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automatizirani follow-up procesi nakon predanog feedbacka
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izvještavanje i uvid u ključne razloge zadovoljstva ili nezadovoljstva
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We will help you identify your ideal potential customers and communicating with them through engaging and creative content that deepens customer relationships and drives sales.We Align Your Marketing and Sales into a Unified Business Development Process
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Tko može koristiti rješenje?
Marketing tim
Koristite feedback za relevantniju komunikaciju i bolju segmentaciju.
- mjerenje odziva na kampanje, sadržaje i događaje
- prepoznavanje promotora za reference i preporuke
- segmentacija na temelju zadovoljstva klijenata
Prodajni tim
Razumijte kako klijenti doživljavaju prodajni proces.
- mjerenje zadovoljstva nakon dobivenih ili izgubljenih poslova
- bolji uvid u razloge uspjeha ili neuspjeha
- povezivanje feedbacka s kontaktima, dealovima i tvrtkama u CRM-u
Korisnička podrška
Brže otkrijte nezadovoljne klijente i poboljšajte kvalitetu podrške.
- mjerenje zadovoljstva nakon zatvorenih ticketa
- brže otkrivanje kritičnih točaka
- bolji uvid u kvalitetu usluge
Vodstvo
Pratite zadovoljstvo klijenata kao važan poslovni signal.
- bolji uvid u customer experience
- brže otkrivanje sistemskih problema
- lakše povezivanje zadovoljstva klijenata s rastom i vjernošću
U FrodX-u osiguravamo da se ankete šalju automatski, da su rezultati povezani s vašim sustavima i da feedback postane dio svakodnevnog rada marketinga, prodaje, podrške i customer successa.
Kontaktirajte nas
Ako vas zanima kako InstantFeedback uključiti u svoje procese, razgovarajmo. Pokazat ćemo vam kako rješenje povezati s HubSpotom, SAP CX-om, OpenLoyaltyjem ili drugim sustavima te ga uključiti u customer journeyje.
Pridružite se brojnim zadovoljnim klijentima koji su već povećali svoj rast uz našu pomoć. Uz rješenje koje objedinjuje najnoviju globalno dokazanu tehnologiju, stručno znanje i lokalno poznavanje tržišta, unaprijedit ćete svoj položaj na tržištu i steći trajno povjerenje svojih klijenata.
