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Kinetara AI

 

Voice AI za tvrtke koje žele automatizirati pozive, rasteretiti timove i poboljšati dostupnost.

Kinetara AI rješenje je za tvrtke koje žele automatizirati telefonske interakcije, rasteretiti timove i osigurati bolju dostupnost. Namijenjena je primjerima u kojima su brzina odziva, dosljednost i dostupnost 24/7 važniji od ručnog preuzimanja svakog pojedinačnog poziva.

Kinetara nije običan voicebot. Namijenjena je procesima u kojima AI mora preuzeti konkretan dio posla, pravilno usmjeriti klijenta, prikupiti ključne informacije i po potrebi razgovor predati čovjeku.

Kome je namijenjena Kinetara

  • tvrtkama s velikim brojem ulaznih poziva

  • timovima koji žele rasteretiti recepciju ili contact centar

  • organizacijama koje upravljaju rezervacijama, potvrdama termina ili naručivanjem

  • tvrtkama koje žele bolju dostupnost i bržu obradu klijenata

Što Kinetara preuzima

  • primanje i usmjeravanje poziva

  • rezervacije i potvrde termina

  • odgovaranje na česta pitanja

  • first-line korisničku podršku

  • prikupljanje osnovnih podataka i konteksta

  • predaju razgovora čovjeku kada je to potrebno

Attract the Right Customers Using the HubSpot Platform

Ready to Transform How Your Business Drives Growth?

Our comprehensive solution on the HubSpot platform allows you to anticipate your potential customers' needs before they realize them themselves. This is the magic of inbound marketing—addressing your customers' challenges by creating content and experiences that are relevant to them.

What Is Inbound Marketing?

Inbound marketing is a business strategy that attracts customers by creating engaging, educational, and easily accessible content tailored to their needs. Instead of disruptive and unwanted ads, inbound marketing provides helpful, targeted solutions to your customers' specific problems—content they actively seek online. Meanwhile, technology ensures the recognition and tracking of each potential customer's journey and delivers the right content at the right time through the most effective channels for each individual.

Key Features of HubSpot for Managing Inbound Marketing 

HubSpot: The Most Comprehensive and User-Friendly Global Platform for Inbound Marketing.

With over 228,000 users, HubSpot is recognized by analysts such as Gartner and Forrester as the most advanced and sophisticated platform for inbound marketing. It offers a wide range of features in one place:

  • Website and Blog Content Management: Tools for quickly creating, publishing, and managing online content to attract visitors.
  • SEO Tools: Features for optimizing content for search engines, including keyword suggestions and SEO analyses.
  • Social Media and Ad Campaign Management: Plan, publish, and track posts across social platforms and ad networks (Meta Ads, Google Ads, LinkedIn Ads) from a single dashboard.
  • Landing Pages: Easily create custom landing pages without the need for coding.
  • Forms and Calls-to-Action (CTAs): Design and embed forms and CTAs to collect visitor data.
  • Email Marketing: Create personalized email campaigns using segmentation and automation.
  • Marketing Automation: Set up automated workflows to nurture leads and improve efficiency.
  • Lead Management: Track and manage leads throughout the entire sales funnel.
  • Analytics and Reporting: Access detailed analytics to monitor campaign performance and ROI.
  • CRM Integration: Fully integrated with HubSpot CRM or other CRM systems to align marketing and sales activities.
  • Content Personalization: Deliver tailored content based on visitor behavior and interests.
  • A/B Testing: Test multiple content variations, emails, and landing pages to optimize results.

HubSpot provides businesses with everything they need to execute and optimize inbound marketing strategies effectively and efficiently.

Inbound Marketing and Artificial Intelligence (AI) 

HubSpot and Artificial Intelligence (AI) in Inbound Marketing.

HubSpot integrates AI to enhance various aspects of inbound marketing, enabling users to attract, engage, and delight customers more effectively.
With 
HubSpot, AI supports inbound marketing in the following areas:
 

  • Content Creation: AI tools assist users in generating high-quality content, such as blog posts, emails, and social media updates, saving time and boosting campaign efficiency.
  • SEO Optimization: AI provides recommendations for optimizing content for search engines, helping users achieve higher rankings and attract more organic traffic.
  • Personalization: By analyzing user data and behavior, AI enables highly personalized marketing experiences, delivering tailored content and messaging to individual users. 
  • Predictive Analytics: AI-powered predictive analytics identify leads most likely to convert, allowing sales teams to focus on the right prospects and work more efficiently. 
  • Chatbots and Conversational Marketing: HubSpot's AI-driven chatbots engage with website visitors in real-time, answering questions, providing information, and guiding them through the sales funnel. 
  • Email Marketing: AI optimizes email marketing by suggesting the best times to send emails (personalized for each recipient), segmenting audiences, and tailoring content for higher engagement rates. 
  • Data Analysis and Insights: AI processes large volumes of data to provide actionable insights, helping users make informed decisions about their marketing strategies. 

By leveraging AI in these areas, HubSpot empowers businesses to streamline their marketing efforts, enhance customer experiences, and drive better results. 

We Help You Identify the Right Prospects and Engage with Them 

We will help you identify your ideal potential customers and communicating with them through engaging and creative content that deepens customer relationships and drives sales. 

We Align Your Marketing and Sales into a Unified Business Development Process 

Together, we'll design a frictionless marketing and sales architecture to convert more leads into customers and increase sales to your existing clients.

Identify Activities That Drive Revenue Growth 

We will build a comprehensive reporting platform that enables you to monitor, test, and refine your marketing and sales activities, focusing on business growth.

FrodX: A Pioneer of Inbound Marketing in the Region 
With over 14 years of experience, FrodX has helped more than 100 diverse companies of varying sizes across Central and Eastern Europe implement inbound marketing on various marketing automation platforms. 

Kako funkcionira u praksi

Kinetaru povezujemo s vašim procesima, CRM-om, bazama znanja i drugim sustavima koje koristite pri radu s klijentima. Najprije definiramo slučajeve upotrebe, pravila rada i scenarije razgovora, a zatim rješenje testiramo i uvodimo u produkciju. Cilj nije samo automatizirati poziv, nego postaviti Voice AI koji preuzima konkretan dio posla i poboljšava iskustvo klijenata. 

 

Što to donosi timovima i klijentima

  • bolju dostupnost

  • bržu obradu poziva

  • manje rutinskog rada za timove

  • dosljedniju komunikaciju

  • manje izgubljenih poziva

  • više vremena za zahtjevnije slučajeve

Kako smo pomogli drugima

„FrodX je jedna od onih rijetkih tvrtki koja zaista razumije kupce, korisničko iskustvo, poslovanje, marketing i brendiranje. Uz njihovu pomoć najprije smo se posvetili upravljanju pristiglom e-poštom, a digitalizacijom i automatizacijom naših standardnih procesa naši su zaposlenici dobili više vremena za savjetovanje i rješavanje složenijih zadataka.“
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David - GEN-I
David VidmarVoditelj IT prodaje i korporativnog segmenta u GEN-I, d.o.o.

„Posebnu pažnju posvećujemo cjelokupnom korisničkom iskustvu — a FrodX nam je upravo u tome pomogao kroz digitalizaciju: omogućio nam je bolje i personaliziranije iskustvo za naše klijente. U laboratorijskoj industriji preciznost nije samo marketinški slogan — ona je temelj našeg poslovanja.“

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Marko_Verdev_mikropolo
Marko VerdevDirektor u tvrtki Mikro+Polo d.o.o., Slovenija
„Naš izazov nije prodaja kredita — već pomaganje trgovcima da prodaju više. Svojim znanjem i alatima FrodX nam pomaže osmišljavati kampanje koje nam omogućuju brzo testiranje različitih ideja i njihovu prilagodbu u hodu.“
Desktop - NLB Lease and go
Jaka - NLB Buy&Go
Jaka Vidrih

„U e-trgovini je sve u brzini, relevantnosti i personalizaciji. Uz podršku Emarsysa i FrodX-a povezali smo sve naše kanale — e-poštu, Viber, SMS, Google i Meta oglase — u jedno besprijekorno korisničko iskustvo
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milena-shopster
Milena MirićDirektor marketinga za Shoppster Srbija i Slovenija
„U građevinskoj industriji kupnje su rijetke i zahtijevaju vrijeme. FrodX nam pomaže pretvoriti nepoznate ljude u poznata lica — ključni element naše marketinške strategije.“
velux-logo
Petr - Velux
Petr KrálDirektor CXU-a za CEE regiju u VELUX-u
„Ako vam počnem govoriti o Sharpeovu omjeru, vjerojatno će vam pogled brzo odlutati. Ali ako vam kažem da možete biti suvlasnik Applea… e, to je već sasvim druga priča. FrodX zna kako tehnički žargon pretvoriti u priče koje ljudi doista razumiju. A upravo je to ono što nam treba u financijama — govoriti o brojkama na ljudski način.“
GI_logo-1
Goran - Generali
Goran Djuratović

Integracije

  • CRM

  • baze znanja

  • sustavi za rezervacije ili naručivanje

  • contact centar i telefonija

  • drugi pozadinski sustavi povezani s radom s klijentima

 

Primjer upotrebe

Kinetara ima najviše smisla ondje gdje tvrtka svaki dan obrađuje velik broj sličnih poziva, pitanja ili rezervacija. Rješenje preuzima prvi kontakt, prikuplja ključne informacije, odgovara na česta pitanja ili usmjerava poziv dalje kada je potreban čovjek. Tako tim ne gubi vrijeme na rutinu, a klijenti brže dolaze do odgovora ili sljedećeg koraka.   



Provjerite je li Kinetara prikladna za vaš proces rada s klijentima

Zajedno možemo procijeniti koji su pozivi i interakcije prikladni za automatizaciju, kako rješenje povezati s vašim sustavima i kakav učinak možete očekivati.