General Terms and Conditions of Business of FRODX d.o.o. (hereinafter referred to as "General Terms") define the terms of use for services provided by the company Frodx d.o.o. (hereinafter referred to as "the company"), as well as the obligations of the customer (also referred to as "buyer" or "consumer"). Our website presents our services, detailed information, and product prices.
Identification data of the company
Title: Frodx, poslovno svetovanje, d.o.o.
Address: Celovška cesta 280, 1000 Ljubljana
VAT: SI 27232743
Company registration number: 6417990000
IBAN bank account: IBAN SI56 0700 0000 2624 522
Email: office@frodx.com
Phone: +386 590 327 40
The subject of the terms can be:
- Purchase of products through the website https://ecommerce.frodx.com/
General terms are an integral part of the contract for business cooperation and complement the contract between the costumer and the company. General terms bind the contracting parties as contractual provisions.
The company reserves the right to change or supplement the general terms. The costumer is bound by the general terms published on the website https://frodx.com/en/ on the date of placing the order. By placing an order for a specific service on our website, the costumer confirms that they are aware of the entire general Terms and Conditions and agrees to them.
Article 2
The contracting parties agree to ensure a current flow of information and to inform the other party of anything that could affect the subject matter and execution of the contract.
Article 3
Purchase on website https://ecommerce.frodx.com/ can be made by both individuals and legal entities. For provisions that are not explicitly defined, binding legislation such as the Zakon o varstvu potrošnikov (ZVPot-1) (Consumer Protection Act) for individuals, or the Obligacijski zakonik (OZ) (Code of Obligations) for legal entities, applies. The company's website enables the purchase of various services or products. To order a service or purchase a product, the description and conditions stated on the website where the service or product is offered are considered. For a successful purchase, the costumer must provide the specified personal data (name, surname, email address, and, if buying as a business, company name and VAT number) and settle the purchase price. We require personal data for the provision of services or contract execution and invoice issuance. For successful submission of the order form, the customer must agree to these terms and the company's privacy policy. You are obliged to verify the accuracy of the data before submitting the order. Later objections regarding the correctness of issued invoices will not be considered. The validity of prices for selected items is on the day of purchase, i.e., on the day of completing and submitting the order via the online store.
After payment has been made, access to services or products will be granted via "Thank you" page immediately after.
Article 4
After the payment has been completed, you will receive an invoice in PDF format to the email address you provided during the order. The invoice will itemize the price and all costs associated with the purchase.
Article 5
The company endeavors to ensure the accuracy of the data published on the website to the best of its ability. All photos and presentation videos on the website are symbolic, meaning that the colors or appearance of the products may differ from their actual condition.
The company assumes no responsibility for:
- Internet malfunctions,
- Service malfunctions resulting from misuse or lack of knowledge of the services' usage,
- Service malfunctions resulting from network failures of contractual partners, power outages, or other technical disruptions that could temporarily disrupt the use of the service,
- The use of the website contrary to the rules universally known for safe internet usage,
- Any unwanted or undesired consequences that the costumer may suffer due to improper use of the website.
If specific software is required for the use of a product (e.g., Excel files), the customer must verify before purchase whether they have the necessary software. Later claims related to this issue will not be considered.
Article 6
Any complaints from customers are accepted via email at: office@frodx.com or via postal mail at: Celovška cesta 280, 1000 Ljubljana. The company will strive to establish an appropriate system for handling complaints and treat each complaint process confidentially.
Claims – for individuals
Under the conditions listed in the Zakon o varstvu potrošnikov (Consumer Protection Act), the company is liable for any non-conformity that exists upon delivery and which becomes apparent within two years. The customer may request the company to establish conformity of the goods or digital content free of charge; reduce the purchase price proportionally to the non-conformity; or terminate the sales contract or contract for the supply of digital services and request a refund (in that order). In case of non-conformity of goods, the customer should contact the company.
The customer must describe the defect in detail in the notice of defect and allow the company to inspect the item. If the existence of non-conformity of the goods is disputed, the company shall inform the consumer in writing within eight days of receiving the consumer's warranty claim. If the customer terminates the sales contract, the company shall refund the customer immediately, but no later than eight days after receiving the goods. If the customer requests a proportional reduction in the purchase price, the company shall refund part of the purchase price within eight days of receiving the request for a proportional reduction in the purchase price.
The company must respond to the consumer's request in writing no later than eight days after receiving it if the existence of a defect in the goods or services is disputed.
Contract Termination – for individuals
In contracts concluded at a distance or outside business premises, the consumer has the right to inform the company within 14 days that they are terminating the contract, without having to give a reason for their decision. Exceptions to the right to withdraw from the contract are assessed in accordance with Article 135 of the Zakon o varstvu potrošnikov (Consumer Protection Act). If the consumer is entitled to withdraw from the contract in accordance with the law, the 14-day period for withdrawal from the contract starts on the day when the consumer or a person authorized by them takes actual possession of the goods. The notice of withdrawal can be communicated to the company by using the prescribed form or by an unambiguous statement clearly indicating the withdrawal from the contract. In case of contract termination, the company shall refund all payments received immediately or no later than 14 days after receiving the notice of contract termination. In case of contract termination, the consumer may not use the digital content or digital service and may not make it available to third parties.
Claims – for legal entities
The provisions of the Obligacijski zakonik (Code of Obligations) apply to legal entities. The seller is liable for material defects that the item had at the time when the risk passed to the buyer and for those material defects that appear after the risk has passed to the buyer, if they are the result of a cause that existed before that. Insignificant material defects are not taken into account.
The buyer is obliged to inspect the received item in the usual manner or to have it inspected as soon as possible, and to notify the seller of any obvious defects immediately, otherwise losing the right arising from this title.
If, after the buyer has taken possession of the item, it becomes apparent that the item has a defect that could not have been detected by normal inspection upon receipt (hidden defect), the buyer must notify the seller of it immediately, otherwise losing this right. The seller is not liable for defects that appear after six months have passed since the item was delivered, unless a longer period was specified in the contract. The buyer must describe the defect in the notice of defect and invite the seller to inspect the item.
The buyer, who has timely and properly notified the seller of the defect, may: request the seller to remedy the defect or deliver another defect-free item (fulfillment of the contract); request a reduction of the purchase price; or terminate the contract.
For provisions not regulated by these general terms and conditions regarding transactions with legal entities, the provisions of the Obligacijski zakonik (Code of obligations) apply.
Article 7
In accordance with the Zakon o izvensodnem reševanju potrošniških sporov (law on out-of-court resolution of consumer disputes), the company does not recognize any out-of-court dispute resolution body as competent for resolving consumer disputes.
The company publishes an electronic link on its website to the Online Dispute Resolution platform (ODR), which is a single entry point for consumers established under Regulation 524/2013.
Link to the Online Dispute Resolution platform (ODR):
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL
If disputes cannot be resolved amicably, all disputes concerning these general terms and conditions will be settled by the competent court in Ljubljana.
Article 8
These general terms and conditions shall enter into force on 12. 4. 2024