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Free webinar

How to Bring Digital Channels and Physical Stores Together

Combine e-commerce, SMS, WhatsApp, chatbots, and brick-and-mortar stores into one seamless customer journey.

 

24. 9. 2025 at 13:00 | Online | Free

Seats are limited. After registering, you'll receive a confirmation email and a link to the online classroom.

 

Why join this webinar?

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What you’ll learn?
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Who should attend?
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Why sign up?
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Speakers
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WHY JOIN THIS WEBINAR?

Your customers don’t care about “digital” vs. “physical” channels—they simply expect a unified, consistent experience wherever they interact with you. 

From the first message via SMS, WhatsApp, or chatbot, to the purchase in your online shop or physical store—everything has to be connected. 

In this webinar, we’ll show you how the Emarsys omnichannel customer engagement platform helps you: 

  • Merge customer data into a single golden record 
  • Connect digital and physical channels into one experience 
  • Run all your campaigns from one platform 

WHAT YOU’LL LEARN?

  1. How to move beyond traditional CRM 
    Why old-school CRM can’t keep up with today’s customers and why connected channels are the key to success.
  2. How to connect the physical and digital worlds 
    A step-by-step look at unifying e-commerce, SMS, WhatsApp, mobile apps, chatbots, and email with stores, events, and POS systems. 
  3. AI-powered decision making and real-time personalization 
    How AI helps with segmentation, predicting needs, and creating offers customers actually find relevant—on any channel. 
  4. Live demo + real case studies 
    A hands-on demo of Emarsys—how to orchestrate omnichannel campaigns from a single platform. 
    ➡️ Fashion industry case: connecting e-commerce, SMS, and retail stores. 
    ➡️ Pet supplies case: how WhatsApp and chatbots drive sales and loyalty. 

WHO SHOULD ATTEND?

  • Marketing and sales leaders,
  • E-commerce and digital advertising specialists,
  • Anyone responsible for customer experience who wants to unify digital and physical touchpoints  

 

WHY SIGN UP?

1
See how to evolve from CRM to a true customer engagement platform. 
2
Learn how digital and physical channel integration works in practice
3
Get a behind-the-scenes look at real FrodX client use cases.
4
Dogodek je brezplačen, število mest pa je omejeno. 

SPEAKERS

GorazdZakrajsek_uradni foto2 1
TOUCH
Gorazd Zakrajšek Lead Innovation Consultant, partnerZ več kot 15 leti izkušenj na področju digitalnega marketinga in projektov e-poslovanja pomaga naročnikom pri uvajanju inovativnih AI rešitev, ki temeljijo na ustrezni tehnologiji in procesih.

Gorazd Zakrajšek Lead Innovation Consultant, partner
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TOUCH
Andrej Bergant Head of R&D, partner

Vodja R&D in partner v podjetju FrodX, z več kot 10-letnimi izkušnjami s HubSpotom in drugimi CRM ter martech platformami. 

Andrej Bergant Head of R&D, partner

DETAILS

1
When:
24. 9. 2025 at 13:00 
2
Where:
Online (You will receive the link after registration.)
3
Duration:
1h
4
Language:
The webinar will be held in English.

WHAT PARTICIPANTS OF PAST WEBINARS SAY

“Systematic and practical content.”
“Great, also presented with concrete examples.”
“Clear, structured, with differences illustrated through practical examples, real-life cases, and their applicability.”
“Thank you as well. You provide concise and useful information in a short time.” 
“The presentation was short, concise, and extremely interesting.”
“Short, content-rich, highlighting the key solutions your product/service offers. Thank you.”
“Excellent presentation. Truly, congratulations!” 
Join us and discover how to connect digital and physical channels into a single customer experience.

REGISTER NOW ⬇️